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I am unable to access the Learning platform on my Ipad.

This is possibly a Cache problem.

To clear cache on an iPad, users need to tap ‘Settings’ and then choose ‘Safari’ from the left hand side. There is an option then to ‘Clear History and Website Data’. There is also help on how to do this on the Apple support site here: http://support.apple.com/kb/ht1677

My child does not know their login to a programme.